Solutions Custom AI agents
Custom AI agents that do the work, with your team in control.
Off-the-shelf AI tools solve generic problems. Your business isn't generic. We design and build custom AI agents that carry out real, multi-step work across your systems, and ask for approval before anything important or irreversible happens.
Custom AI agents
What a custom AI agent can take on
Multi-step tasks
Agents plan and carry out sequences of work across several tools, not just single replies.
Your systems connected
CRM, phone, inbox, calendar, accounting and internal tools connected through their APIs.
Human approval built in
Agents prepare the work and wait for a yes before anything customer-facing or financial.
Clear audit trail
Every action is logged, so you can always see what happened and why.
Voice, chat and back office
Agents can work on the phone, in messages or quietly behind the scenes.
Monitored and improved
We watch performance and keep improving prompts, models and rules every month.
How it works
Four steps. The first two are on us.
- 01No cost
Premium assessment
We learn how your business runs today and where this would save time or win revenue.
- 02No cost
Custom roadmap
A written plan: what we'd build, how it connects to your tools, and the value we expect.
- 03Your call
Review & launch
If the numbers make sense, we agree one monthly fee for that exact scope.
- 04Monthly
Build, run, improve
We build it, launch it with your approval, then monitor and improve it every month.
Who it's for
Built for businesses like yours.
- Businesses with a workflow no tool fits
- Teams with repetitive judgment-light work
- Companies with several disconnected systems
- Owners ready to delegate to software
Custom, not packaged
Designed around how your business runs, on the platforms that suit you.
Safe by design
Permissions, checkpoints, monitoring and rollback are planned before launch.
One partner
We build it, run it and improve it, so you never become an AI engineering team.
FAQ
Custom AI agents questions.
What is a custom AI agent?
A custom AI agent is software that uses AI to understand a goal, plan the steps and carry them out across your business systems, such as updating the CRM, drafting a quote or booking a follow-up, within limits you set.
How is an AI agent different from a chatbot?
A chatbot answers questions in a chat window. An agent takes action: it reads information, makes decisions within your rules and completes tasks in your tools, asking for approval where you require it.
Is it safe to let AI take actions?
Safety is designed in. Agents get only the permissions they need, customer-facing and financial actions can require approval, and everything is logged and monitored.
What does it cost to build a custom AI agent?
The assessment and roadmap cost nothing. If you go ahead, the agent is built and run for one monthly fee based on scope and complexity, with no separate build fee.
Related solutions
Works even better together.
AI receptionist
A custom AI receptionist that answers every call, books appointments and logs it all to your CRM, day or night. Built and managed by Gradia.
Learn more RelatedBusiness workflow automation
Automate repetitive admin across your apps: approvals, documents, data entry, notifications and reporting, with your team approving what matters.
Learn more RelatedInternal AI knowledge assistant
A private AI assistant your team can ask about policies, pricing, processes and past work, with answers drawn from your own documents.
Learn morePremium assessment · No cost
See what your business could hand off.
In one working session we map where time and revenue are leaking and which agents would win them back. Your custom roadmap follows, at no cost and with no obligation.